employee voice

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Is the process through which employees raise grievances and express needs and preferences at work, though it can also refer to the institutional mechanisms (e.g. grievance procedure, open door policy, trade union, and works council) through which voice is heard. Voice is often contrasted with ‘exit’ as a response to discontent. ‘Exit’ means that workers leave an employing organization that is unresponsive to their needs and seek employment elsewhere, whereas ‘voice’ allows them to raise problems and have them addressed by the employing organization. This contrast points to one of the benefits of voice: it allows managers to design an employment system that accommodates the interests of workers and so reduces dissatisfaction and labour turnover. [See exit-voice-loyalty and union voice.]

Subjects: Human Resource Management.

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