health outcomes

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In evaluating the performance of health services, it is best to make use of objective indicators. Several of these are alliteratively identified as death, disease, disability, discomfort, disruption, and dissatisfaction. Death and disease are measured by mortality and morbidity rates, disability by means of the ADL or equivalent scales, discomfort by the amount of medication required to obtain relief of symptoms, disruption by the extent to which health problems impair capacity to engage in normal work and social activities, and dissatisfaction by such indirect unobtrusive measures as broken appointments, requests to change health care providers, surveys of patient satisfaction, and various others.

Subjects: Public Health and Epidemiology.

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