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Is the provision of a labour force on a long-term basis by an employment agency. The agency may also undertake aspects of workforce management, such as selection, discipline, and reward, on the client company's behalf, though the deployment of workers may be the responsibility of client company managers. For example, call centres operated by large companies in the UK can be staffed by agency workers, resourced and managed by one of the large labour-supply firms. Insourcing is reportedly becoming more common and is indicative of the growth of relational contracting between employment agencies and client companies. In effect, there is little to distinguish insourcing from outsourcing or subcontracting apart from the fact that labour is supplied by an employment agency.

Subjects: Human Resource Management.

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