Is a range of techniques that attempt to increase the variety of tasks that employees perform in order to improve motivation and satisfaction at work. ‘Job enlargement’ is the technique of increasing the scope of employees' jobs by increasing the amount of tasks they do that require a similar skill level. Sceptics argue that, in practice, this means instead of workers undertaking one boring task, they undertake several boring tasks. An alternative technique called ‘job enrichment’ is considered preferable because it not only extends the range of tasks but also involves employees undertaking some tasks of a higher skill level. In many contemporary organizations, jobs have been enriched by making employees responsible for quality improvements in their work. Finally, ‘job rotation’ means that employees within a particular work area have the ability to perform a variety of tasks and will move from one to another at various times within the working day or working week. This technique means that employees are fully flexible, and it might (although not always) require them to undertake tasks of various skill levels—in such instances, rotation involves both enlargement and enrichment. [See teamworking and quality circles.]
Subjects: Human Resource Management.