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organizational citizenship behaviour


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(OCB)

is work behaviour that is discretionary and of benefit to an employing organization. Such behaviour can be an important component of good job performance, but it is rarely subjected to formal HR policy: the absence of citizenship behaviour is not sanctioned through disciplinary policy and formal reward systems typically do not recognize it (though honoraria or recognition schemes may be used to acknowledge and reinforce OCB). Examples of citizenship behaviour might include volunteering to be part of working parties, organizing company social events, playing host to clients and guests, engaging in quality improvement activity, or simply being particularly responsive to the needs of co-workers or customers. The American management theorist, Dennis Organ, has identified five dimensions of OCB: altruism, courtesy, civic virtue, conscientiousness, and sportsmanship.

Subjects: Human Resource Management.


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