An independent official appointed under the Parliamentary Commissioner Act 1967 (as amended by the Parliamentary and Health Service Commissioners Act 1987) to investigate complaints by individuals or corporate bodies of injustice arising from maladministration by a government department or by certain nondepartmental public bodies, such as the Arts Councils and the Housing Corporation. Appointment of the Ombudsman is by the Crown on the Prime Minister's advice. The Ombudsman may investigate complaints only if they are submitted to him in writing through a Member of Parliament; investigation is entirely at his discretion. If he upholds a complaint and it is not remedied, he reports this to Parliament. Complaints of maladministration by devolved bodies in Wales and Scotland are investigated by the Welsh Administration Ombudsman and the Scottish Parliamentary Commissioner for Administration, respectively. See also Health Service Commissioners.
http://www.ombudsman.org.uk/ Website of the Parliamentary and Health Service Ombudsman