Are competencies that employees possess associated with activities such as customer handling, communication, problem-solving, and teamworking. According to various surveys, these soft skills are considered by employers to be of very high importance and (in the UK) sadly lacking amongst new recruits. The definition of soft skills sometimes includes loyalty, enthusiasm, punctuality, and a strong work ethic, although critics argue that these are not really skills but rather qualities or attributes that someone has and may (or may not) choose to display at work. [See competency, hard skills, and training.]
Subjects: Human Resource Management.