Occurs when an outside person or body becomes involved in helping employers and employees find a solution to an industrial dispute. In the UK, third-party intervention is normally provided by ACAS. ACAS maintains a panel of arbitrators who can arbitrate or mediate in the event of a collective dispute between employers and trade unions. Members of this panel include retired civil servants, lawyers, academics, and others who have experience of industrial relations but who can be regarded as neutral between the parties. Another form of third-party intervention is conciliation, and this is a service that is provided directly by ACAS officers in both collective and individual employment disputes. The provision of third-party intervention is an important aspect of dispute resolution in all major liberal democracies. The involvement of a third party to arbitrate, conciliate, or mediate typically forms the final stage of a disputes procedure. [See arbitration and mediation.]
Subjects: Human Resource Management.