Article

Measuring Burnout

Christina Maslach, Michael P. Leiter and Wilmar Schaufeli

in The Oxford Handbook of Organizational Well Being

Published in print November 2008 | ISBN: 9780199211913
Published online September 2009 | | DOI: http://dx.doi.org/10.1093/oxfordhb/9780199211913.003.0005

Series: Oxford Handbooks in Business and Management C

Measuring Burnout

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Burnout is recognized as a potential problem within a broad range of occupations, and within many different countries. Much has been written about burnout and there is a continuing drive to identify effective solutions. This article reviews the history of the burnout concept, and the debates about how best to define it and thus measure it. The primary burnout measure, which continues to be the most widely used and is considered to be the “gold standard” for work on burnout, is the Maslach Burnout Inventory, and this article describes that measure in some detail. This article also reviews the more recent history about the concept of engagement, the positive opposite of burnout, and the parallel debates about both its definition and assessment.

Keywords: burnout concept; burnout measure; gold standard; Maslach Burnout Inventory; engagement

Article.  10161 words. 

Subjects: Business and Management ; Human Resource Management ; Organizational Theory and Behaviour

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