Article

Professionals in Public Service Organizations

Ewan Ferlie and Keith J. Geraghty

in The Oxford Handbook of Public Management

Published in print June 2007 | ISBN: 9780199226443
Published online September 2009 | | DOI: http://dx.doi.org/10.1093/oxfordhb/9780199226443.003.0019

Series: Oxford Handbooks in Business and Management C

 Professionals in Public Service Organizations

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This article reviews the evolving literature on professionals in public service organizations. It then presents two contemporary, but alternative, narratives of public service reform, that of “New Public Management” and that of the “Governance Model,” considering implications for public service professionals. Examples are presented particularly from health care and higher education in different countries. These settings are selected because of their central role in many current reform strategies. The article outlines possible scenarios for the future and consider implications. More theoretical and empirical work is needed, but the emergent evidence points to more varied responses by professionals to public sector reform than often assumed.

Keywords: public service organizations; public service reforms; new public management; public service professionals; health care; reform strategies

Article.  9642 words. 

Subjects: Business and Management ; Public Management and Administration ; Organizational Theory and Behaviour

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