Innovation in Services

Ian Miles

in The Oxford Handbook of Innovation

Published in print January 2006 | ISBN: 9780199286805
Published online September 2009 | | DOI:

Series: Oxford Handbooks in Business and Management

Innovation in Services

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  • Business Strategy



Service innovation now occupies a more prominent position in innovation studies over the last few years, but this has yet to be reflected in an accumulation of knowledge about services in innovation policy. Services innovation is a topic of growing interest for innovation researchers and policy makers alike. This has particularly been so in the last decade, as services have grown to constitute the larger part of employment and output in most industrial countries. The services sectors of these economies are important for their productivity, economic competitiveness, and quality of life. But innovation in services is important for other reasons beyond the economic importance of the sector. First, innovation in services extends beyond the services sectors to affect service activities in all sectors of the economy. Second, some services play central roles in innovation processes throughout the economy.

Keywords: service innovation; innovation policy; industrial countries; productivity; economic competitiveness

Article.  11389 words. 

Subjects: Business and Management ; Innovation ; Business Strategy

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