Article

Expertise and Naturalistic Decision Making in Organizations: Mechanisms of Effective Decision Making

Michael A. Rosen, Eduardo Salas, Rebecca Lyons and Stephen M. Fiore

in The Oxford Handbook of Organizational Decision Making

Published in print March 2008 | ISBN: 9780199290468
Published online September 2009 | | DOI: http://dx.doi.org/10.1093/oxfordhb/9780199290468.003.0011

Series: Oxford Handbooks in Business and Management C

 Expertise and Naturalistic Decision Making in Organizations: Mechanisms of Effective Decision Making

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This article aims to address various issues as seen through the naturalistic decision making (NDM) perspective, a relatively nascent yet vibrant research tradition that seeks to understand how professionals are able to translate their experience into quality decisions within complex “real-world” environments. It documents the types of adaptations that experts make within organizations that enable decision-making effectiveness in the face of complexity. To this end, the article first provides an overview of the NDM movement. Secondly, it explores the role of individual expertise in decision making in NDM environments. Thirdly, it explores the issue of expert teams. This article draws from NDM investigations of individual and team decision making within organizations from a variety of domains as well as basic research on the nature of expertise.

Keywords: naturalistic decision making; quality decisions; real-world environments; decision-making effectiveness; NDM movement; individual expertise

Article.  7940 words. 

Subjects: Business and Management ; Organizational Theory and Behaviour ; Business Strategy

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