HRM and Knowledge Workers

Juani Swart

in The Oxford Handbook of Human Resource Management

Published in print June 2008 | ISBN: 9780199547029
Published online September 2009 | e-ISBN: 9780191577390 | DOI:

Series: Oxford Handbooks in Business and Management C

HRM and Knowledge Workers

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This article develops a definition of the knowledge worker and discusses the characteristics of knowledge workers and their work. It then shifts to the organizational level and takes a closer look at the characteristics of knowledge-based organizations and the management of knowledge work. Several managerial and theoretical challenges arise when we combine individual and organizational knowledge perspectives. Each of these challenges, together with relevant knowledge-focused HR practices, is discussed and presented in a table, which serves as a summary to the article. The final section looks toward the future and explores possible avenues for research, theory-building, and HRM policy and practice development.

Keywords: knowledge workers; human resource management; knowledge-based organizations; organizational knowledge; managerial challenge; HR practices

Article.  7716 words. 

Subjects: Human Resource Management ; Knowledge Management

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