Article

Changing the Story Surrounding Enterprise Systems to Improve our Understanding of What Makes ERP Work in Organizations

Erica Wagner and Sue Newell

in The Oxford Handbook of Management Information Systems

Published in print July 2011 | ISBN: 9780199580583
Published online September 2011 | | DOI: http://dx.doi.org/10.1093/oxfordhb/9780199580583.003.0018

Series: Oxford Handbooks in Business and Management

Changing the Story Surrounding Enterprise Systems to Improve our Understanding of What Makes ERP Work in Organizations

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This article turns our attention to enterprise systems (ES). It shows that this competitiveness can be gained through enabling leaner production as a result of streamlining work flow with a view to increase productivity, reducing costs, and improving decision quality and resource control. It notes that this perceived ability to streamline and integrate business operations lead to enterprise systems becoming the most popular business software of the twentieth century. This article sees an ES in terms of an iterative experience life cycle where phases of configuration/customization and implementation/use will alternate cyclically, gradually helping to exploit the functionality of the software. The practical implications of rethinking analysis are discussed. The findings indicate that customization to a system is sometimes necessary to achieving a working information system.

Keywords: enterprise systems; streamline; life cycle; implications; customization

Article.  9718 words. 

Subjects: Business and Management ; Knowledge Management ; Organizational Theory and Behaviour

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