Article

A Review of the IT Outsourcing Literature: Insights for Practice

Mary C. Lacity, Shaji A. Khan and Leslie P. Willcocks

in The Oxford Handbook of Management Information Systems

Published in print July 2011 | ISBN: 9780199580583
Published online September 2011 | | DOI: http://dx.doi.org/10.1093/oxfordhb/9780199580583.003.0022

Series: Oxford Handbooks in Business and Management

A Review of the IT Outsourcing Literature: Insights for Practice

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The increasing complexity associated with management information system (MIS) in this day and age is reflected in the subject matter: outsourcing. This article aims to extract the insights academics identified for information technology outsourcing (ITO) practice. It provides an overview of the many contributions that MIS research has made to practice. It examines ITO strategies and how IT outsourcing strategies either affect or are affected by firm strategies and firm performance. Researchers have addressed various questions that deal with the strategic intent behind IT outsourcing decisions and its strategic effects. It addresses various aspects of IT outsourcing, namely: determinants of IT outsourcing, IT outsourcing strategy, determinants of ITO success, client capabilities, relationship management, global IT workforce issues, and the future of global sourcing. There remain five persistent prickly issues that continue to plague ITO practice that still need our attention.

Keywords: management information system; outsourcing; strategies; relationship management; global IT

Article.  12630 words. 

Subjects: Business and Management ; Business Strategy ; Knowledge Management

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