Managing Knowledge Work

Jacky Swan

in The Oxford Handbook of Management Information Systems

Published in print July 2011 | ISBN: 9780199580583
Published online September 2011 | | DOI:

Series: Oxford Handbooks in Business and Management

Managing Knowledge Work

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  • Business and Management
  • Knowledge Management
  • Organizational Theory and Behaviour


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This article focuses on the topic of managing knowledge work. It introduces the core concepts of knowledge, organizational knowledge, knowledge management, and — importantly — innovation. It draws on theory developed in the organizational behaviour and strategy literatures and shows how these concepts have been — and can be — applied to the world of information systems through knowledge management systems. It then provides a brief overview and critique of different approaches to managing knowledge work, and looks at the way the ideas in the ‘field’ have developed and the implications of these approaches for the development of management information system (MIS). It presents three broad approaches — termed here as structuralist, process, and practice — that have been developed in organizational theory and strategy and which help inform our understanding of what it is that firms are trying to do when they claim to be managing knowledge.

Keywords: managing knowledge work; innovation; organizational behaviour; structuralist; organizational knowledge

Article.  10967 words. 

Subjects: Business and Management ; Knowledge Management ; Organizational Theory and Behaviour

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