W. Edwards Deming

Milan Zeleny

in The Oxford Handbook of Management Theorists

Published in print February 2013 | ISBN: 9780199585762
Published online April 2013 | | DOI:

Series: Oxford Handbooks in Business and Management

W. Edwards Deming

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During the course of his lengthy career, W. Edwards Deming uncovered American executives' fatal weaknesses: their lack of relevant education, lack of relevant theory, and lack of relevant knowledge. He found that their world was naïvely experiential, reduced to perpetuation or lukewarm pseudo-improvement of the status quo. This article describes Deming’s career, his fourteen points for management, and other versions of Deming’s Points by Joseph M. Juran and Myron T. Tribus. It also looks at the integrate process management, the roots of the Bat’a System, the process quality revolution, Deming’s concept of profound knowledge, and the different notions of quality.

Keywords: integrate process management; W. E. Deming; Deming’s Fourteen Points; Joseph M. Juran; process quality revolution; profound knowledge; quality; Myron T. Tribus

Article.  9613 words. 

Subjects: Business and Management ; Business History

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