The Life and Diverse Contributions of Dr J. M. Juran

Mohammed Zairi

in The Oxford Handbook of Management Theorists

Published in print February 2013 | ISBN: 9780199585762
Published online April 2013 | | DOI:

Series: Oxford Handbooks in Business and Management

The Life and Diverse Contributions of Dr J. M. Juran

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This article discusses the career of Joseph Moses Juran. He is described as being an astute observer, attentive listener, brilliant synthesizer, and prescient prognosticator. Juran has been called the father of quality, a quality guru, and the man who taught quality to the Japanese. One of his stellar contributions is the Juran trilogy of the three quality processes: quality control, quality planning, and quality improvement. Juran summarized the following three features of quality control activities in Japan that created the revolution in quality: a massive quality-related education and training program; an annual program of quality improvement; and upper-management leadership of the quality function.

Keywords: Japan; Joseph Moses Juran; Juran trilogy; quality control; quality control activities; quality improvement; quality planning

Article.  9554 words. 

Subjects: Business and Management ; Business History

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