High-quality Connections

John Paul Stephens, Emily Heaphy and Jane E. Dutton

in The Oxford Handbook of Positive Organizational Scholarship

Published in print August 2011 | ISBN: 9780199734610
Published online November 2012 | | DOI:

Series: Oxford Library of Psychology

 High-quality Connections

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  • Psychology
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High-quality connections (HQCs) are short-term, dyadic interactions that are positive in terms of the subjective experience of the connected individuals and the structural features of the connection. Although previous research has shown that HQCs are associated with individual and organizational outcomes, we advance theory by identifying cognitive, emotional, and behavioral mechanisms and aspects of the context that build and strengthen HQCs in organizations. We discuss the implications of uncovering these mechanisms for understanding processes such as relational formation and relational resilience, relational theories such as exchange theory, organizational moderators for these mechanisms, and the implications for individual agency. We close the chapter with suggestions for selecting methods and research designs that will enhance our understanding of the development and impact of HQCs at work.

Keywords: Keywords: ; Connections; relationships; mechanisms; cognition; emotion; behavior; organizational context

Article.  10745 words. 

Subjects: Psychology ; Organizational Psychology ; Social Psychology

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