Criteria Issues and Team Effectiveness

John E. Mathieu and Lucy L. Gilson

in The Oxford Handbook of Organizational Psychology, Volume 2

Published in print July 2012 | ISBN: 9780199928286
Published online September 2012 | | DOI:

Series: Oxford Library of Psychology

 Criteria Issues and Team Effectiveness

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Despite the proliferation of research about teams in the past few decades, relatively little attention has been devoted to understanding the criteria domain of team effectiveness. Accordingly, we identify two fairly general forms of criteria, namely tangible outputs and members’ reactions. We further differentiate three types of tangible outcomes: (a) productivity; (b) efficiency; and (c) quality, and also distinguish between team-level member reactions (i.e., emergent states) and individual-level attitudes, reactions, behaviors, and personal development. We illustrate alternative assessment schemes for each type of criteria. Finally, we discuss how gaining an appreciation for four temporal-related factors—(a) postdictive versus predictive designs; (b) aggregation lags and periods; (c) episodic cycles; and (d) developmental processes—will enhance our understanding of the team effectiveness criteria construct.

Keywords: team effectiveness; performance; quality; member reactions; criteria

Article.  14919 words. 

Subjects: Psychology ; Organizational Psychology ; Social Psychology

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