Behavior, Performance, and Effectiveness in the Twenty-first Century

John P. Campbell

in The Oxford Handbook of Organizational Psychology, Volume 1

Published in print July 2012 | ISBN: 9780199928309
Published online September 2012 | | DOI:

Series: Oxford Library of Psychology

 Behavior, Performance, and Effectiveness in the Twenty-first Century

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Sometime during the 1980s, industrial and organizational (I/O) psychology stopped merely complaining about the “criterion problem” and began thinking about occupational or work role performance as a construct that could be substantively modeled. Subsequently, there has been considerable theory and research dealing with the substantive latent structure of performance, performance dynamics, and performance measurement issues. This chapter reviews these developments and argues that, despite differences in terminology and points of emphasis, there is virtually complete convergence concerning the principal components of job performance. The convergent picture is described, along with its implication for theory and research in I/O psychology. Finally, and somewhat unexpectedly, it is argued that at a particular level of generality/specificity the substantive structure of individual work performance is invariant, regardless of occupation, organizational level, situational context, or performance dynamics.

Keywords: Models of work performance; leadership performance; management performance; performance adaptability; performance dynamics

Article.  26705 words. 

Subjects: Psychology ; Organizational Psychology ; Social Psychology

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