Journal Article

Performance Measurement in Australian Police Organizations

Jenny Fleming and Ann Scott

in Policing: A Journal of Policy and Practice

Volume 2, issue 3, pages 322-330
Published in print January 2008 | ISSN: 1752-4512
Published online January 2008 | e-ISSN: 1752-4520 | DOI:
Performance Measurement in Australian Police Organizations

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This article looks at organizational performance measurement in Australia. It provides an overview of some of the strengths and weaknesses of numerical performance measurement in Australian states and territories. In discussing the benefits and limitations of performance measurement generally, the article looks specifically at Operational Performance Reviews. The article argues that the complexity of police work should be measured through a combination of product and process measurement in order to obtain a strong and accurate picture of an organization's achievements. The article acknowledges some of the recent attempts to capture some of the less tangible aspects of police work. It is suggested that while performance measurement can be a purposeful learning tool for police organizations, it can also constrain innovation and lead to mechanistic responses.

Journal Article.  4746 words. 

Subjects: Policing

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