Journal Article

Please Mind the Gap: Satisfaction with the Police within London

Michael Keenan

in Policing: A Journal of Policy and Practice

Volume 3, issue 4, pages 347-354
Published in print January 2009 | ISSN: 1752-4512
Published online November 2009 | e-ISSN: 1752-4520 | DOI:
Please Mind the Gap: Satisfaction with the Police within London

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Within policing in the UK the citizen focus domain continues to take on a greater significance, specifically highlighting the value of responding to the needs of communities, particularly those from a non-white origin. The recent Green paper ‘Engaging Communities in criminal justice’ and Cabinet Office report ‘Engaging Communities in fighting crime’ similarly assert the role for communities within Criminal Justice. A controversial finding from the previous literature is the disparity in satisfaction with the police between white and non-white groups. Metropolitan Police Service (MPS) data reveal a current satisfaction gap of 4.7%. Through survey data and quantitative research undertaken by the Strategy Research & Analysis Unit (SRAU), opinions of police, victim age, contact method used and deprivation levels are posited as contributors to this gap. This paper aims to explore these contributors in more detail and discuss tactics that have been developed in the MPS that aspire to reduce this gap.

Journal Article.  4282 words. 

Subjects: Policing

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