Journal Article

Evidencing a ‘Good Practice Model’ of Police Communication: The Impact of Local Policing Newsletters on Public Confidence

Daniela Wünsch and Katrin Hohl

in Policing: A Journal of Policy and Practice

Volume 3, issue 4, pages 331-339
Published in print January 2009 | ISSN: 1752-4512
Published online November 2009 | e-ISSN: 1752-4520 | DOI: https://dx.doi.org/10.1093/police/pap045
Evidencing a ‘Good Practice Model’ of Police Communication: The Impact of Local Policing Newsletters on Public Confidence

Show Summary Details

Preview

This article examines the relationship between police–public communication and public confidence in policing. It draws on several years of research within the Metropolitan Police Service (MPS), including two qualitative studies that explored public information needs, and a collaborative effort between MPS and the London School of Economics to conduct a ‘real world’ experiment that tested the impact of newsletters on public perceptions and confidence. A good practice model of information provision is put forward, and evidence for its positive impact on public confidence and perceptions of policing, specifically on perceived police community engagement, is presented. The implications of these findings for the police are discussed with reference to the concepts of police legitimacy, trust and confidence.

Journal Article.  4764 words. 

Subjects: Policing

Full text: subscription required

How to subscribe Recommend to my Librarian

Users without a subscription are not able to see the full content. Please, subscribe or login to access all content.