Chapter

The healthcare consumer

Martin Powell and Ian Greener

in The consumer in public services

Published by Policy Press

Published in print April 2009 | ISBN: 9781847421814
Published online March 2012 | e-ISBN: 9781447303725 | DOI: http://dx.doi.org/10.1332/policypress/9781847421814.003.0006
The healthcare consumer

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In practical terms, there has often been little evidence of National Health Service (NHS) organisations adopting a patient-centred approach to the delivery of care. Consumerism has not often been very apparent in healthcare, regardless of whether particular commentators regard it as a good thing or not. This chapter focuses on the consumer of healthcare, and first briefly examines the terms of ‘client’, ‘citizen’, and ‘consumer’ with respect to healthcare. It then examines the ‘consumer’ in the NHS, before discussing the mechanisms of healthcare consumption and the different faces of health consumerism.

Keywords: health consumerism; healthcare; National Health Service; healthcare consumption

Chapter.  7313 words. 

Subjects: Social Movements and Social Change

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