The consumer and social housing

Nick Mills

in The consumer in public services

Published by Policy Press

Published in print April 2009 | ISBN: 9781847421814
Published online March 2012 | e-ISBN: 9781447303725 | DOI:
The consumer and social housing

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  • Social Movements and Social Change


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Many of the reforms of the past 30 years have aimed to provide more reflexive landlords and providers. However, the recent emphasis on choice has led to some tension between the ‘residual’ role of social housing, as a tenure for those who cannot support themselves in the housing market, and a desire to expand choice to users of housing services. This chapter examines the role ascribed to social housing tenants and considers the various roles ascribed in policy. It defines three labels: clients, citizens, and consumers. The chapter develops these labels to consider what they mean in relation to social housing. It examines the appearance of consumers in post-war housing policy and the mechanisms of consumerism applied to housing.

Keywords: social housing; post-war housing; consumerism mechanics; housing services

Chapter.  7174 words. 

Subjects: Social Movements and Social Change

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