Chapter

Conclusion: the consumer in public services

Richard Simmons and Martin Powell

in The consumer in public services

Published by Policy Press

Published in print April 2009 | ISBN: 9781847421814
Published online March 2012 | e-ISBN: 9781447303725 | DOI: http://dx.doi.org/10.1332/policypress/9781847421814.003.0014
Conclusion: the consumer in public services

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A key focus of this book was to think about the ‘differentiated consumer’ in public services, and what it meant from different perspectives in relation to public services and consumption. This chapter attempts to make sense of all this by returning to some of the themes set out in the Introduction. First, it recognises that many different faces and mechanisms of consumerism exist. This helps people to identify who it is that presents themselves when they use public services and what their expectations might be, as well as what responses they might face from public service providers. Second, the chapter acknowledges the role of different public service contexts, and that what works in terms of consumerism and choice for some people in some settings may not be universal. Third, it acknowledges the role of values in different public service contexts.

Keywords: differentiated consumer; public services; consumerism; public service providers; consumer choice

Chapter.  9619 words. 

Subjects: Social Movements and Social Change

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