Chapter

Examining the idea of ‘subversion’ in public services

Marian Barnes and David Prior

in Subversive citizens

Published by Policy Press

Published in print July 2009 | ISBN: 9781847422088
Published online March 2012 | e-ISBN: 9781447303619 | DOI: http://dx.doi.org/10.1332/policypress/9781847422088.003.0001
Examining the idea of ‘subversion’ in public services

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The central question addressed by this book is how front-line staff in public services and the citizens who use those services act in ways that modify, disrupt, or negate the intended processes and outcomes of public policy. This chapter maps the broad landscape within which different detailed case studies are presented. It starts by considering those changes in the configuration of public services, and in the roles of public service workers that provide the context in which service users and citizens have been ‘recruited’ to the project of delivering public policy. The chapter describes the transformation of public services and citizenship.

Keywords: public services; front-line staff; public policy; citizenship

Chapter.  4331 words. 

Subjects: Social Movements and Social Change

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