Chapter

Dialogical management

Carolus van Nijnatten

in Children's agency, children's welfare

Published by Policy Press

Published in print September 2010 | ISBN: 9781847424891
Published online March 2012 | e-ISBN: 9781447301837 | DOI: http://dx.doi.org/10.1332/policypress/9781847424891.003.0008
Dialogical management

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This chapter explores the effect of a new child welfare policy on dialogical services. It starts by discussing the social mission of child welfare. It then goes on to explain the rise of a new dialogical management culture. Special attention is paid to the value of management knowledge, the differences between material and immaterial services and the implementation of free market principles in child welfare. A dialogical approach of management is brought to the fore. The task of child welfare is to support continuity in families at risk by repairing or replacing their agency. Furthermore, five features that catch the eye are elaborated: control, standardisation, client orientation, management style and expertise. The dialogue is central to good management in child welfare. Dialogue with clients came under pressure as professionals needed more time for reporting, evaluation and accounting, while doubts were replaced by rapid decisions.

Keywords: child welfare policy; dialogical services; social mission; dialogical management; child agency

Chapter.  8823 words. 

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