Design thinking in government

christian bason

in Leading public sector innovation

Published by Policy Press

Published in print October 2010 | ISBN: 9781847426345
Published online March 2012 | e-ISBN: 9781447302681 | DOI:
Design thinking in government

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The application of design thinking — the intellectual and practical foundation of the co-creation process — is expanding rapidly in the public sector. Design thinking can be viewed as an ‘attitude’ or a way of reasoning. At the heart of this is the balancing, or bridging, of two cognitive styles: the analytical-logical mindset that characterises most large organisations and professional bureaucracies, and the more interpretative, intuitive mindset that characterises the arts and creative professions. To design new solutions that reach the desired results, one needs to deliberately orchestrate a process that captures the contributions of both mindsets of design thinking, and shifts from the present to the future. This implies an iterative process encompassing the following dimensions: knowing, analysing, synthesising and creating. The chapter highlights four credos of design thinking that help capture the essence of how the approach can help drive public sector innovation.

Keywords: design thinking; co-creation process; public sector; credos; innovation

Chapter.  5773 words.  Illustrated.

Subjects: Organizations

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