Chapter

Citizen involvement

christian bason

in Leading public sector innovation

Published by Policy Press

Published in print October 2010 | ISBN: 9781847426345
Published online March 2012 | e-ISBN: 9781447302681 | DOI: http://dx.doi.org/10.1332/policypress/9781847426345.003.0008
Citizen involvement

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This chapter argues that citizen involvement is a powerful enabler of public sector innovation. Involving citizens in the innovation process is about finding better solutions to achieve politically defined visions of the future. Public sector organizations desperately need citizens' participation to understand better what they experience, how their experience could be improved and their behaviour might be changed. There are quite a lot of objections and fear about the involvement of citizens in the co-creation process. These include the fear of ‘citizen dictators’, that citizen involvement requires too many resources, and that citizen involvement creates unrealistic expectations. Citizen involvement is, at its core, about a paradigm shift in the relationship between people and government. One can distinguish between two purposes of involvement: involving citizens as informants, helping to understand what the present (or past) situation is, and involving citizens as co-creators of a new future.

Keywords: citizen involvement; public sector innovation; citizen dictators; public sector; government

Chapter.  8097 words.  Illustrated.

Subjects: Organizations

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