Chapter

Orchestrating co-creation

christian bason

in Leading public sector innovation

Published by Policy Press

Published in print October 2010 | ISBN: 9781847426345
Published online March 2012 | e-ISBN: 9781447302681 | DOI: http://dx.doi.org/10.1332/policypress/9781847426345.003.0009
Orchestrating co-creation

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Co-creation is the explicit involvement over time of people to identify, define and describe a new solution. It is about orchestrating a design process with citizens, businesses and other internal and external stakeholders. This chapter attempts to combine the fundamental assumptions and credos of design thinking with the methods of citizen involvement in a coherent, orchestrated process of co-creation by suggesting an approach involving the seven activities of framing, knowing, analysing, synthesizing, creating, scaling and learning. Co-creation is not just about finding solutions that deliver better services or generate intended outcomes. Co-creation is about enabling public organisations to innovate and generate new value for less. The barriers to orchestrating the process are mainly questions of lacking consciousness, lack of tools and lack of enabling resources or platforms.

Keywords: co-creation; design thinking; citizen involvement; platforms; citizens; stakeholders

Chapter.  15261 words.  Illustrated.

Subjects: Organizations

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