Chapter

Efficiencies in public service delivery

John Seddon and Brendan O’Donovan

in From recession to renewal

Published by Policy Press

Published in print November 2010 | ISBN: 9781847427007
Published online March 2012 | e-ISBN: 9781447302377 | DOI: http://dx.doi.org/10.1332/policypress/9781847427007.003.0007
Efficiencies in public service delivery

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This chapter argues that current centrally dictated ‘command and control’ methods of public service management are inherently wasteful, and have only made services worse at higher cost. Instead, it suggests an alternative ‘systems thinking’ methodology and illustrates the application of this through examples from UK public services. If applied more widely, the chapter suggests, these methods have the potential to create better services at much lower costs while also reintroducing local responsibility for improving these services.

Keywords: public service management; command and control; systems thinking; UK public services

Chapter.  7944 words.  Illustrated.

Subjects: Economic Sociology

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