Efficiencies in public service delivery

John Seddon and Brendan O’Donovan

in From recession to renewal

Published by Policy Press

Published in print November 2010 | ISBN: 9781847427007
Published online March 2012 | e-ISBN: 9781447302377 | DOI:
Efficiencies in public service delivery

Show Summary Details


This chapter argues that current centrally dictated ‘command and control’ methods of public service management are inherently wasteful, and have only made services worse at higher cost. Instead, it suggests an alternative ‘systems thinking’ methodology and illustrates the application of this through examples from UK public services. If applied more widely, the chapter suggests, these methods have the potential to create better services at much lower costs while also reintroducing local responsibility for improving these services.

Keywords: public service management; command and control; systems thinking; UK public services

Chapter.  7944 words.  Illustrated.

Subjects: Economic Sociology

Full text: subscription required

How to subscribe Recommend to my Librarian

Users without a subscription are not able to see the full content. Please, subscribe or login to access all content.