Chapter

Personalised public services

Catherine Needham

in Personalising public services

Published by Policy Press

Published in print July 2011 | ISBN: 9781847427601
Published online March 2012 | e-ISBN: 9781447302957 | DOI: http://dx.doi.org/10.1332/policypress/9781847427601.003.0003
Personalised public services

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This chapter takes stock of the reforms undertaken in the name of personalisation, which thus far have focused on health and social care, education, employment, housing, and criminal justice. Specific reforms that have evoked a personalisation narrative in their development include self-directed support and personal budgets in social care, personal health budgets and more accessible services in the NHS, individual learning plans for schoolchildren, personal development plans for students, and family intervention projects and personalised conditionality for those using welfare services. The chapter discusses the distinctive features and histories of these policies, alongside consideration of their policy traction, recognising the key role of the social care sector as innovator and disseminator of personalised approaches. The focus is on England, where personalisation is furthest advanced and has a higher policy profile than in Scotland, Wales, and Northern Ireland.

Keywords: personalisation; NHS; welfare services; England; social care

Chapter.  7055 words. 

Subjects: Organizations

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