Chapter

Constructing knowledge through social interactions: the role of interpersonal trust in negotiating negative institutional conceptions

Patrick Brown and Michael Calnan

in Trusting on the edge

Published by Policy Press

Published in print April 2012 | ISBN: 9781847428899
Published online January 2013 | e-ISBN: 9781447307556 | DOI: http://dx.doi.org/10.1332/policypress/9781847428899.003.0003
Constructing knowledge through social interactions: the role of interpersonal trust in negotiating negative institutional conceptions

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Chapter Two further develops the theoretical and conceptual framework introduced in Chapter One, illustrating this in more depth through the qualitative data from interviews with service users and professionals. Sections investigate how these respondents – especially service-users – reconciled broader assumptions regarding the motivations and competencies of actors (based on institutional context, profession and other ideal-types) with more individualised ‘signs’ expressed through face-to-face communication. This chapter thus considers how trust in individuals is possible despite more problematic institutional contexts and related uncertainties and vulnerabilities which emerge from negative past experiences. At the heart of the analysis is the development of understandings of how inter-personal interactions are able to override negative perceptions of the abstract system within the formation of trust.

Keywords: Interpersonal interactions; Abstract system; Past experiences; Negative conceptions; Institutional contexts; Ideal-types

Chapter.  8531 words.  Illustrated.

Subjects: Health, Illness, and Medicine

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