Chapter

Management failure

Ruth Lupton

in Poverty Street

Published by Policy Press

Published in print November 2003 | ISBN: 9781861345356
Published online March 2012 | e-ISBN: 9781447303039 | DOI: http://dx.doi.org/10.1332/policypress/9781861345356.003.0005
Management failure

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This chapter discusses the failure of public services to manage the 12 small neighbourhoods effectively. It starts by addressing the problems with public services. The most obvious gap in service provision was in frontline services to maintain social order. There was a marked lack of low-level enforcement and deterrence. The interviews with residents in the 12 neighbourhoods indicated that the persistent failure of public management had become almost an expectation. The failure of local democracy to engage people in the governance of their areas and neighbourhoods is also noted. All of the neighbourhoods had some frontline provision. Over the years, the failure of public services to deal effectively with neighbourhood problems had become an expectation among many residents. Cynicism and mistrust created a barrier to engagement with services and to political participation.

Keywords: management failure; neighbourhoods; public services; service provision; frontline services; social order; frontline provision; cynicism; mistrust

Chapter.  4669 words.  Illustrated.

Subjects: Social Stratification, Inequality, and Mobility

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