Chapter

Reaching for the stars: the performance assessment framework for social services

Stella Law and Karin Janzon

in The politics of evaluation

Published by Policy Press

Published in print January 2005 | ISBN: 9781861346063
Published online March 2012 | e-ISBN: 9781447303954 | DOI: http://dx.doi.org/10.1332/policypress/9781861346063.003.0004
Reaching for the stars: the performance assessment framework for social services

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This chapter discusses the development of the performance assessment system for social care. It covers the period from the introduction of the Performance Assessment Framework in 1998 to the organisational changes of 2004, including discussion of the yearly star ratings for each council with social services responsibilities introduced in 2002. It considers the extent to which users have participated in setting the agenda for performance assessment. It notes that there are still no directly user-defined indicators. It explains that the effectiveness of user involvement in improving quality of service is also an area that needs to be better evaluated.

Keywords: performance assessment system; social care; Performance Assessment Framework; social services; user-defined indicators

Chapter.  6821 words.  Illustrated.

Subjects: Social Research and Statistics

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