Chapter

Jobcentre Plus: can specialised personal advisers be justified?

Alan Roulstone and Colin Barnes

in Working futures?

Published by Policy Press

Published in print November 2005 | ISBN: 9781861346261
Published online March 2012 | e-ISBN: 9781447304333 | DOI: http://dx.doi.org/10.1332/policypress/9781861346261.003.0011
Jobcentre Plus: can specialised personal advisers be justified?

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This chapter examines the research evidence to consider the case for specialist advisers. It draws on the views and experiences reported by incapacity-benefits claimants and personal advisers involved in the work-focused interview process, and by participants and advisers in the New Deal programmes. The chapter notes that views on the process are insufficient evidence from which to reach conclusions on the comparative effectiveness of specialist and mainstream approaches, and thus, where evidence is available, the outcomes of programmes are taken into account in weighing the arguments.

Keywords: research evidence; specialist advisers; incapacity-benefits claimants; personal advisers; interview process; New Deal programmes

Chapter.  4552 words. 

Subjects: Social Stratification, Inequality, and Mobility

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