The new governance of Australian welfare: street-level contingencies

Cosmo Howard

in Administering welfare reform

Published by Policy Press

Published in print March 2006 | ISBN: 9781861346520
Published online March 2012 | e-ISBN: 9781447301417 | DOI:
The new governance of Australian welfare: street-level contingencies

More Like This

Show all results sharing this subject:

  • Comparative and Historical Sociology


Show Summary Details


This chapter serves as a report on the findings of an ethnographic study about the street-level experiences of welfare reform in Centrelink, which is a national benefits agency in Australia. These findings show that there is more incoherence and contradiction within welfare reform than is being suggested by the linear neo-liberal accounts of the process. The discussion focuses on three important aspects of Australian welfare reform, namely: policy concerning sanctions, the delivery of a personalised ‘One-to-One Service’, and the changing role of ‘risk management’ techniques. The chapter concludes with a review of the implications of the findings for the theories of welfare governance.

Keywords: ethnography; sanctions; Centrelink; risk management; Australian welfare reform; welfare governance

Chapter.  7953 words. 

Subjects: Comparative and Historical Sociology

Full text: subscription required

How to subscribe Recommend to my Librarian

Users without a subscription are not able to see the full content. Please, subscribe or login to access all content.