Service users' views and experiences

Colin Barnes and Geof Mercer

in Independent futures

Published by Policy Press

Published in print April 2006 | ISBN: 9781861347183
Published online March 2012 | e-ISBN: 9781447302599 | DOI:
Service users' views and experiences

Show Summary Details


This chapter, first, foregrounds users' experiences using mainstream, community-based support services. A contrast is drawn with disabled people's experiences of user-led services. The discussion concentrates on the perceived advantages and disadvantages of the two forms of provision. Second, consideration is given to the impact of current economic and policy contexts on the promotion of ‘independent living’ Third, there is a more detailed examination of the key aspects about user-led services that users believe set them apart from mainstream statutory and voluntary services. These range over the process of assessment of support needs through the quality and range of services to central claims by organizations of disabled people that user-controlled agencies provide greater choice and control to individual disabled service users. The final section considers the responses of research participants to questioning about the drawbacks and shortcomings in their experience of user-led services, and whether there was a discrepancy between the aims and objectives of user-controlled organizations and actual practice, and if so, what might be the explanation.

Keywords: user-led services; user-controlled organizations; community-based support services; disabled; independent living

Chapter.  7326 words. 

Full text: subscription required

How to subscribe Recommend to my Librarian

Users without a subscription are not able to see the full content. Please, subscribe or login to access all content.