Chapter

Individualising activation services: thrashing out an ambiguous concept

Ben Valkenburg

in Making it personal

Published by Policy Press

Published in print February 2007 | ISBN: 9781861347978
Published online March 2012 | e-ISBN: 9781447302735 | DOI: http://dx.doi.org/10.1332/policypress/9781861347978.003.0002
Individualising activation services: thrashing out an ambiguous concept

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This chapter examines the concept of individualisation in detail. It distinguishes five ‘individualisation discourses’ and studies the consequences that each of them has for the definition of individualised service provision. The discussion is focused on the issue of ‘who is in charge’ in the context of individualised service provision. This is related to the issue of the involvement or participation of service users in deciding the objectives and nature of activation services. This issue is directly linked with the question of user voice.

Keywords: individualisation discourses; individualised service provision; service users; activation services; nature; user voice

Chapter.  7990 words. 

Subjects: Comparative and Historical Sociology

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