Chapter

User involvement in personal social services

Ilse Julkunen and Matti Heikkilä

in Making it personal

Published by Policy Press

Published in print February 2007 | ISBN: 9781861347978
Published online March 2012 | e-ISBN: 9781447302735 | DOI: http://dx.doi.org/10.1332/policypress/9781861347978.003.0005
User involvement in personal social services

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This chapter reviews user involvement in personal social services. It is argued that several ‘degrees’ or ‘levels’ of user involvement should be distinguished. This can range from the user as an information provider, to the user as the person in charge of service provision. It considers the notion of user involvement, which seems to have been adopted by different schools of thought. The chapter ends with a discussion of the issue of the relevance of the social policy context in shaping the nature of user involvement. This is done by exploring the connections between the type of social services and the kind of user involvement that is likely to develop.

Keywords: user involvement; personal social services; levels of user involvement; information provider; schools of thought; relevance; nature of user involvement

Chapter.  6125 words.  Illustrated.

Subjects: Comparative and Historical Sociology

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