Professions and trust: new technologies of building trust in medical services

Ellen Kuhlmann

in Modernising health care

Published by Policy Press

Published in print September 2006 | ISBN: 9781861348586
Published online March 2012 | e-ISBN: 9781447302810 | DOI:
Professions and trust: new technologies of building trust in medical services

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This chapter argues that information represents a new technology of building trust on justifiable criteria, which serves as a bridge between different actors in health care, and between experts and lay people. Performance indicators, clinical guidelines and EBM are the ‘carriers’ of information and the new signs of trustworthy relations. A technology of building trust via information provides new opportunities to improve the social participation of all those labelled ‘others’. At the same time, the ‘bridge’ is controlled by the medical profession, which produces the information that patients, the public and policy makers rely on. Changing strategies and sources of building trust in health care services highlight the interdependency and connectedness of state regulation and the professions.

Keywords: health care; performance indicators; clinical guidelines; EBM; information; medical profession; building trust

Chapter.  7192 words. 

Subjects: Public Health and Epidemiology

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