Producing Entitlement

Rachel Sherman

in Class Acts

Published by University of California Press

Published in print January 2007 | ISBN: 9780520247819
Published online March 2012 | e-ISBN: 9780520939608 | DOI:
Producing Entitlement

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This chapter looks at the guests' perspectives on their own consumption and discusses how their class privilege is legitimate within the hotel. First, the chapter examines how guests understood their own consumption. Many felt conflicted about spending money and about structural and interactive inequality with hotel workers. But they legitimated their own consumption of luxury service by mobilizing particular interpretations of themselves and workers to justify or neutralize disparity, just as workers did. Second, the chapter shows how guests became comfortable in the luxury environment. It is suggested in this chapter that guests use a variety of practical and interpretative strategies, similar to those of workers, to assuage conflicts about their consumption of and entitlement to luxury services. These strategies are supported by particular features of the hotel setting. At the same time, guests are interpellated into a sense of class entitlement through their participation in luxury service. The chapter concludes by discussing the implications of these findings for the understanding of service work and class.

Keywords: interactive inequality; consumption; class privilege; entitlement; class entitlement

Chapter.  13611 words. 

Subjects: Social Stratification, Inequality, and Mobility

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