Chapter

Some Final Reflections: Towards an Understanding of Intercultural Communication in Spanish

Rosina Márquez Reiter

in Mediated Business Interactions

Published by Edinburgh University Press

Published in print July 2011 | ISBN: 9780748637201
Published online March 2012 | e-ISBN: 9780748651559 | DOI: http://dx.doi.org/10.3366/edinburgh/9780748637201.003.0006
Some Final Reflections: Towards an Understanding of Intercultural Communication in Spanish

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This final chapter examines segments of some of the calls in which intercultural issues surface and have an effect on the ensuing interaction. It also reports on some of the recurrent patterns observed, across interactions, with clients from given Latin American backgrounds. In doing so, it explores some of the communication patterns at the heart of commonly held stereotypical views of Latin Americans by Latin Americans and offers a discussion of the meta-communicative views obtained by means of interviews. The discussion thus brings together the analyses offered so far by considering the significance of differences which surface from these analyses despite fundamentally close correspondences in activity. In so doing, it seeks to contribute to the body of knowledge in intercultural and cross-cultural communication, where Spanish has received little attention and the contact between native speakers who speak different standard varieties of Spanish, for primarily transactional purposes, has received significantly less.

Keywords: telephone calls; intercultural communication; cross-cultural communication; Spanish; Latin Americans

Chapter.  8861 words. 

Subjects: Linguistics

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