Service, Sympathy, and Efficiency

in Miss Cutler & the Case of the Resurrected Horse

Published by University of Chicago Press

Published in print December 2011 | ISBN: 9780226653631
Published online March 2013 | e-ISBN: 9780226653662 | DOI:
Service, Sympathy, and Efficiency

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This chapter focuses on work of the Charity Organization Society (COS) in Melbourne. It explains that the COS always prioritized the sorting of the deserving from the undeserving and this practice helped shape both the story and the experience of poverty in Melbourne between the wars. The COS was led by Stanley Greig Smith and had six women employees. The COS social workers were required to maintain the balance between service, sympathy, and efficiency in dealing with applicants for assistance.

Keywords: Charity Organization Society; Melbourne; poverty; Stanley Greig Smith; social workers; service; sympathy; efficiency

Chapter.  2655 words. 

Subjects: Modern History (1700 to 1945)

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