Article

Quality of Care

Enola Proctor and J. Curtis McMillen

in Encyclopedia of Social Work

Published by NASW Press and Oxford University Press


Published online June 2013 | e-ISBN: 9780199975839 | DOI: https://dx.doi.org/10.1093/acrefore/9780199975839.013.332

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  • Direct Practice and Clinical Social Work
  • Practical Ethics
  • Health, Illness, and Medicine
  • Mental and Behavioural Health
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Assessing and improving the quality of social services is one of the most pressing concerns for social work practice and research. Practice in nearly every setting is affected by stakeholder expectations that agencies monitor and improve quality. This entry addresses the meaning of the phrase “quality of care” with respect to social work services, considers this topic in relation to quality improvement, quality assurance, and evaluation of services, and points to the research that is needed in order to assess and improve quality.

Keywords: quality concerns; assessment; research

Article.  2194 words. 

Subjects: Direct Practice and Clinical Social Work ; Practical Ethics ; Health, Illness, and Medicine ; Mental and Behavioural Health ; Social Work Research and Evidence-based Practice

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