Norma Kolko Phillips

in Encyclopedia of Social Work

Published by NASW Press and Oxford University Press

Published online June 2013 | e-ISBN: 9780199975839 | DOI:

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Following the terrorist attacks of September 11, 2001, in the United States, social workers assumed a major role in providing services for people who were severely affected. A new literature was developed, relating to serving these individuals, families, organizations, and communities; responses of agencies and organizations to the needs of staff working with traumatized clients; and policy practice in response to restrictive government policies. Work with people affected by mass violence has emerged as a new field of practice within the profession.

Keywords: communal bereavement; human rights violations; mass violence; organizational compassion; policy practice; September 11, 2001, attacks; social justice; social worker self-care; terrorism; trauma

Article.  2423 words. 

Subjects: International and Global Issues in Social Work

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