Stan Gilmour is a Detective Chief Inspector with Thames Valley Police, England, UK. He is a Senior Investigating Officer within their Major Crime Unit and is a graduate of the University of Oxford’s Criminology and Criminal Justice programme. This paper argues that the police need to have a comprehensive understanding of the challenges they face, but thereafter they need to simplify the policing task in order to produce an excellent service experience, delivered in a fair and rights-regarding manner. To illustrate his argument, the author discusses some of the key terms that typify current discussions on public satisfaction in order to give a practitioner’s viewpoint. The author reinforces the claim that the delivery of excellence is simplified by focussing on Tyler’s (2003) Procedural Justice paradigm rather than a crime control model and that professional goals should be based on delivering Public Value Management outcomes rather than generating statistics to support a New Public Management regime. To spark further research, a question is posed: Are we only seeing half of the problem? If the police service is to be successful in offering trust, it may have to begin by democratizing trust—to include its own members in the pact that it seeks to create with the public it serves. This is perhaps the intense simplicity of trust; it begins in your own backyard.
Journal Article. 3617 words.
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