in Encyclopedia of Social Work
P ublished online June 2013 .
Article. Subjects: Direct Practice and Clinical Social Work; Practical Ethics; Health, Illness, and Medicine; Mental and Behavioural Health; Social Work Research and Evidence-based Practice. 2194 words.
Assessing and improving the quality of social services is one of the most pressing concerns for social work practice and research. Practice in nearly every setting is affected by...